Healthcare group · UAE
99.94% payroll accuracy, sustained
Four payrolls, four vendors and a correction rate that had become normal. One payroll, one calendar, and errors now measured in single figures a month.
The client
A private healthcare group operating four hospitals and eleven clinics across three emirates, employing just under six thousand people on a mix of local and expatriate terms.
The challenge
Each hospital had grown its own payroll arrangement, so the group ran four cycles on four vendors with four sets of rules. Roughly two hundred corrections were issued every month, end-of-service calculations were inconsistent between sites, and there was no single view of cost per employee for a group that was actively acquiring.
What we did
We consolidated all four onto one payroll calendar operated by a single team, rebuilt the rules per contract type rather than per site, and put a pre-release variance check in front of every run so that anomalies are caught before people are paid, not after.
How we ran it
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Rebuild the rules
Every allowance, deduction and gratuity basis documented per contract type and signed off by group HR.
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Parallel run
Three full cycles run alongside the incumbents, reconciled to the fils, before anything was switched off.
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Cut over by site
One hospital per month, so a problem at any site was a problem at one site.
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Hold the line
A variance check against the prior period gates every release; anything over threshold is explained before payment.
Results
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99.94%
accuracy across twelve consecutive cycles
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200 → 4
corrections issued per month
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4 → 1
payroll vendors and calendars
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31%
lower cost to administer per employee
“The month I stopped hearing about payroll was the month I knew it had worked.”
